Hello! Thank you for your interest in LOTUS products. We are happy to offer a Limited Warranty for our products to ensure your satisfaction.

Our LOTUS Weighted Blanket is covered by a 1-year Limited Warranty. This means that for 365 days after your purchase, if you experience any manufacturing defect that is covered under our warranty, we will provide you with a one-time replacement of the original size purchased. This includes all components of the blanket or any other LOTUS item. If the warranty claim happens during your 100-night money back guarantee period, we will ship you the replacement after we receive the issued product, and it will end your 100-night trial period. LOTUS will treat the replacement as the completion of the 100 Night Money Back Guarantee.

The LOTUS Mattress is covered by a 10-year manufacturer warranty. This covers structural defects to the mattress that should not happen through normal wear and use, such as springs popping up through the fabric or foam wall separation. We will work with you to either get it repaired or send a replacement if necessary.

Our LOTUS Pillows are covered by a 5-year Limited Warranty. This means that for 1825 days after your purchase, if you experience any manufacturing defect that is covered under our warranty, we will provide you with a one-time replacement of the original size purchased. This includes all components of the pillow.

The warranty claim is only valid for the period of time the pillow is owned by the original purchaser of the pillow. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the e-commerce purchase. Please keep a copy of the receipt which was sent to the email address on record on the date of purchase.

Photos, and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue. The warranty approval process is up to LOTUS's sole discretion, and not up to the customer’s interpretation of our warranty policy at any point.

The LOTUS warranty covers the original purchaser of any LOTUS products who is located in Canada. Any warranty is only valid for the period of time the sleep products is owned by the original purchaser of the blanket. Please keep a copy of the receipt which was sent to the email address on record on the date of purchase. Photos, and original proof of purchase may be required upon a warranty request to identify and assess the warranty issue.

Please note that EYEMASK AND SHEETS ARE FINAL SALE.

LOTUS will not charge the customer to repair or replace a blanket if it is deemed defective during the length of this warranty. No new warranty will be provided for the replacement product once it is shipped. The warranty approval process is up to LOTUS's sole discretion, and not up to the customer’s interpretation of our warranty policy at any point.

We also offer a 100 Night Money Back Guarantee for eligible products. If you are not certain that your order qualifies, please contact LOTUS's Customer Service team who will determine your order’s eligibility. Customers are responsible for shipping items back to us at their own cost.

Please note that once a customer has made a return within their 100 Night Money Back Guarantee, they are not eligible for another trial on the same product. The 100 Night Money Back Guarantee is non-transferable to any other purchase or product, and any returns require proof of purchase to process the return.

Orders made on this site (mylotus.ca) are shipped from within Canada (no duties for Canadians).

If you have any further questions, please don't hesitate to reach out to our Customer Service team at hello@mylotus.ca. Thank you for choosing LOTUS!